Week Seven

Have you had a bad customer experience? Without using names or identifying information, explain what happened and how you resolved the situation.

Yes I get it mostly every day. there is always someone that comes up to me and starts being rude and i have to do my best to content my self because i do not like to be disrespected. Well the person came up to me and said that it was my job to do a certain thing and to hurry up with it cause i suck and i just had to said OK and let it go.

Week Six

Describe how you feel physically while working. What changes or stays the same as you work?

well I feel great when I'm working I move around more and get a little exercises going while I'm at school. Also my body seems to like moving around not just sitting around like i do in most classes. well while I'm at work I cannot let any personal problems show and always keep a happy smile for the costumers. well and at of all not much changes I just stay the same.

Week Five

Has there been a time where you made an error either with money or dealing with a customer? Explain what happened and how you corrected it. What will you do differently next time?

well yes I have made a mistake while dealing with money at Jittery Joe's. One time I had sold a cup of ice and instead of putting in $.20 in the register I put $2.00 and i didn't know what to do so I had to tell the teacher what happened and she said it was fine and not to let it happened again. next time I won't let it happen and I'm going to be careful of what I type in.